State Farm® Insurance Agent Juan Amoros

"Some people go out of their way to help and you are one of them. You helped me file a car accident claim with strong service skills, patience and great humor. I was dreading the whole process, but you took care of everything. Not only are you gifted, but you are also an upbeat fantastic efficacious agent! I have had my car, house and art collection with your company State Farm in Salt Lake City, Utah, and you are a remarkable addition to the team of agent-owner Juan Amaros. Thank you dear Mekell for existing!!!!! A loyal customer"

"I was previously with Juan Amoros and couldn't have been happier. I moved out of state and am now returning. I've tried to reach out to them SIX times by phone to move my policies back to them and can't get a phone call. And now all calls are being answered by an off-site answering service. Something is definitely askew here... I'd highly suggest looking elsewhere for State Farm policies. :("

"(Translated by Google) Excellent atention! Carlos is very detailed and kind. He has made an effort to find us the best option for our needs!! (Original) Muy buena atención! Carlos es muy detallista y amable. Se ha esforzado para buscarnos la mejor opción para nuestras necesidades!!"

"You can no longer speak to your agent and will always get forwarded to a third party help desk. They will ask you for your phone number and tell you an agent will get back to you and that will appears to never happen. Will be looking for another provider that valued your time and money."

"ABSOLUTELY Disgusted how this place has gone downhill since March. I can't get anyone to answer a call, when I do I have rude office manager telling me that I'm the problem and that she can't hire people and Juan is in Germany. I am OVER IT. I have emailed over and over to change angents and I am calling the corporate. I have been with State Farm for 25 years and was dumped onto this agent when My AMAZING Agent Sherry Hansen Retired. I plan on going to her nephew who works for State Farm if SOMEONE WILL ALLOW ME TO LEAVE THIS HORRIBLE AGENT."

"Juan Amoros agency is terrible to deal with, I have been with State Farm for a while, and this is the worst agency, particularly Mekell, she actually said “ I cant explain all the different charges, there’s so many numbers and charges, I can’t understand it.” She then advised me to call customer service (shes the agent) and they can “deal” with it. She did the whole switch n bait with my policy, then Juan promised to make it right, that was over a month ago, and still haven’t heard anything back from him. Now he’s “out of the country”. Horrible customer service. Beware since its change of ownership."

"This place has gone way down hill since Rick left. Juan hardly returns calls and tells you you are covered on certain things that you actually are not including telling you prices you will pay but then your bill goes up 20 dollars each month resulting in you having to call in again he has his one person that works for him do all the work. She is not trained and has openly shared this with me stating that she doesn’t really know what she is doing. She has messed my insurance policy up so many times now I have become irate. She has added things to my policy I do not even ask for and then tells me it’s in her notes calling me a liar in other words. She either has too much work going on or needs to be let go because she clearly does not know what she is doing. Do not go through this rep they are horrible."

"If you want terrible service and attention to detail, then this is your guy! The incompetence of Juan and his team is some of the worst I've ever experienced. Just one example of the terrible details, after 3-4 phone calls of updating them that the construction insurance needs to be updated to dwelling. It still wasn't done after 3 months later. Thank god nothing happened that we needed full coverage on the house. I couldn't take it anymore and finally switched to a new agent. What's more pathetic is if you look at all of these positive reviews, not one actually mention Juan. What does that guy actually do? Because HE has never picked up the phone or returned any of my phone calls."

"If you like your State Farm agent to never return your calls, not be informed about your claims and have their staff say he is unavailable to your face while you can see him in the office, then Juan is your agent. After an accident and issues with the claim Juan never reached out or returned calls. He was not helpful during any part of the claims process. I’m switching agents and his staff member, Dallas, commiserated saying “we dropped the ball with your claim.” *** Response to the reply: It’s nice to see that my review garners a response, while my phone calls never did. I went to your office, when we spoke for the first time about my claim nearly 2 months after it had been filed, because I hadn’t received a response to my calls or simple answers to my questions. When we met I spent the first five minutes waiting for your to review my claim since you were unfamiliar. I left your office with your word saying you would follow up, but that never happened. It’s not that the claim didn’t end as I expected, it’s that you and your office were not especially proactive, helpful or informed on my claim and nothing happened without me informing and advocating for my claim. That’s not particularly helpful in an insurance agent."