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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Helene Schroeter

September 22, 2023

5  out of  5 rating by Helene Schroeter
"Some people go out of their way to help and you are one of them. You helped me file a car accident claim with strong service skills, patience and great humor. I was dreading the whole process, but you took care of everything. Not only are you gifted, but you are also an upbeat fantastic efficacious agent! I have had my car, house and art collection with your company State Farm in Salt Lake City, Utah, and you are a remarkable addition to the team of agent-owner Juan Amaros. Thank you dear Mekell for existing!!!!! A loyal customer"

Janet Koch

September 20, 2023

5  out of  5 rating by Janet Koch
"Juan was very helpful, professional and personable. Would highly recommend. Great experience."

Jorge Dulong

September 14, 2023

5  out of  5 rating by Jorge Dulong
"Mr. Carlos Vizcarra is the best advisor I have ever had, he gave me what I needed, he advised me and he was very patient with me 100% recommended"

Jeffrey Binney (

September 14, 2023

1  out of  5 rating by Jeffrey Binney (
"I was previously with Juan Amoros and couldn't have been happier. I moved out of state and am now returning. I've tried to reach out to them SIX times by phone to move my policies back to them and can't get a phone call. And now all calls are being answered by an off-site answering service. Something is definitely askew here... I'd highly suggest looking elsewhere for State Farm policies. :("

Jamie Jensen

September 13, 2023

5  out of  5 rating by Jamie Jensen
"Got a great policy at a great price.Carlos was very helpful."

Carlos Juarez lara

September 12, 2023

5  out of  5 rating by Carlos Juarez lara
"(Translated by Google) Grateful because they helped me with everything and gave me good service, thank you (Original) Agradesido porque me ayudaron con todo y me dijeron un buen servicio gracias"

Wendy Ayala

September 11, 2023

5  out of  5 rating by Wendy Ayala
"(Translated by Google) Excellent atention! Carlos is very detailed and kind. He has made an effort to find us the best option for our needs!! (Original) Muy buena atención! Carlos es muy detallista y amable. Se ha esforzado para buscarnos la mejor opción para nuestras necesidades!!"

Carlos Manuel

September 7, 2023

5  out of  5 rating by Carlos Manuel
"Juan the agent and Mekell keep taking great care of me and my family, very happy with their service and their insurance knowledge. Highly recommend!"

Mariana Herrera

August 26, 2023

5  out of  5 rating by Mariana Herrera
"Great customer service! We are very satisfied. Juan answered all of our questions and concerns in person."

Nason Saltsgaver

August 23, 2023

1  out of  5 rating by Nason Saltsgaver
"You can no longer speak to your agent and will always get forwarded to a third party help desk. They will ask you for your phone number and tell you an agent will get back to you and that will appears to never happen. Will be looking for another provider that valued your time and money."

Daryela Cano

August 21, 2023

5  out of  5 rating by Daryela Cano
"Recommended, Carlos y Juan best Agents. ⭐️⭐️⭐️⭐️⭐️"

seguro salud

August 10, 2023

1  out of  5 rating by seguro salud
"(Translated by Google) Terrible indeed. This team never answer you (Original) De verdad terrible. Este equipo jamás te contestan"

Char Cassio

August 10, 2023

1  out of  5 rating by Char Cassio

Lori Cole

August 10, 2023

1  out of  5 rating by Lori Cole
"ABSOLUTELY Disgusted how this place has gone downhill since March. I can't get anyone to answer a call, when I do I have rude office manager telling me that I'm the problem and that she can't hire people and Juan is in Germany. I am OVER IT. I have emailed over and over to change angents and I am calling the corporate. I have been with State Farm for 25 years and was dumped onto this agent when My AMAZING Agent Sherry Hansen Retired. I plan on going to her nephew who works for State Farm if SOMEONE WILL ALLOW ME TO LEAVE THIS HORRIBLE AGENT."

Andrea Knibbe

August 4, 2023

1  out of  5 rating by Andrea Knibbe
"Juan Amoros agency is terrible to deal with, I have been with State Farm for a while, and this is the worst agency, particularly Mekell, she actually said “ I cant explain all the different charges, there’s so many numbers and charges, I can’t understand it.” She then advised me to call customer service (shes the agent) and they can “deal” with it. She did the whole switch n bait with my policy, then Juan promised to make it right, that was over a month ago, and still haven’t heard anything back from him. Now he’s “out of the country”. Horrible customer service. Beware since its change of ownership."


July 24, 2023

1  out of  5 rating by V R
"This place has gone way down hill since Rick left. Juan hardly returns calls and tells you you are covered on certain things that you actually are not including telling you prices you will pay but then your bill goes up 20 dollars each month resulting in you having to call in again he has his one person that works for him do all the work. She is not trained and has openly shared this with me stating that she doesn’t really know what she is doing. She has messed my insurance policy up so many times now I have become irate. She has added things to my policy I do not even ask for and then tells me it’s in her notes calling me a liar in other words. She either has too much work going on or needs to be let go because she clearly does not know what she is doing. Do not go through this rep they are horrible."

Jim Novasio

June 22, 2023

5  out of  5 rating by Jim Novasio
"I spoke with Mekell Cook and she was very friendly and helpful. I appreciate her excellent service."

Devon McTee

June 20, 2023

5  out of  5 rating by Devon McTee
"Mekell is absolutely AMAZING! She is super helpful and has an answer for every question! Highly recommend!"

Jennifer Flickinger

June 19, 2023

5  out of  5 rating by Jennifer Flickinger
"I usually hate dealing with insurance agencies but Mekell made it so easy and a breeze!!! Her attention to detail and her patience is top notch!"

Jaron Hartman

May 26, 2023

5  out of  5 rating by Jaron Hartman
"Helpful and easy to work with."

Jessica Johnson

May 24, 2023

1  out of  5 rating by Jessica Johnson
"If you want terrible service and attention to detail, then this is your guy! The incompetence of Juan and his team is some of the worst I've ever experienced. Just one example of the terrible details, after 3-4 phone calls of updating them that the construction insurance needs to be updated to dwelling. It still wasn't done after 3 months later. Thank god nothing happened that we needed full coverage on the house. I couldn't take it anymore and finally switched to a new agent. What's more pathetic is if you look at all of these positive reviews, not one actually mention Juan. What does that guy actually do? Because HE has never picked up the phone or returned any of my phone calls."

John Webber

April 7, 2023

5  out of  5 rating by John Webber
"Mekell went above and beyond to get me much needed car insurance in a bind. Thank you much ma’am 😀"

Nick Goepper

March 9, 2023

5  out of  5 rating by Nick Goepper
"Mekell is a fantastic agent. Thank you for setting me up."

Prattay Deepta Kairy

January 26, 2023

5  out of  5 rating by Prattay Deepta Kairy
"I worked with Mekell Cook and she was fantastic. She had all the information and was very knowledgeable about the policy. She is really person to talk to about any questions you have."


December 24, 2022

1  out of  5 rating by byoung1141
"If you like your State Farm agent to never return your calls, not be informed about your claims and have their staff say he is unavailable to your face while you can see him in the office, then Juan is your agent. After an accident and issues with the claim Juan never reached out or returned calls. He was not helpful during any part of the claims process. I’m switching agents and his staff member, Dallas, commiserated saying “we dropped the ball with your claim.” *** Response to the reply: It’s nice to see that my review garners a response, while my phone calls never did. I went to your office, when we spoke for the first time about my claim nearly 2 months after it had been filed, because I hadn’t received a response to my calls or simple answers to my questions. When we met I spent the first five minutes waiting for your to review my claim since you were unfamiliar. I left your office with your word saying you would follow up, but that never happened. It’s not that the claim didn’t end as I expected, it’s that you and your office were not especially proactive, helpful or informed on my claim and nothing happened without me informing and advocating for my claim. That’s not particularly helpful in an insurance agent."